Werda H.
5/5
The IT experts at Akita are always very competent, helpful, friendly & efficient. I recently had persistent printing issues. One of the IT engineers, Matthew picked up the ticket, connected to my laptop remotely and set about to resolve the issue. He left no stone unturned until it was resolved. He worked systematically to find the error, exhausted every possible avenue to establish a reliable and functional connection, pulled up the precise user manual to confirm correct cabling configuration remotely, tested the ethernet cable’s functionality independently, updated drivers, printer software, and loads more I couldn't even begin to explain! I have lost count of how many times we had to power off the printer for the changes to take effect. Matthew even took the trouble to reset the printer to factory settings and then reinstalled it from scratch. He remained friendly, patient and positive throughout what felt like hours! Commendable traits given the level of frustration it must surely have caused him by then. Matt is thorough, confident and very knowledgeable. Thank you for fixing it Mat! Thanks too to Ryan, who picked up the same ticket a little while later, to activate the double sided printing function. Same great service received from Ryan too, many thanks! We have been with Akita since late 2017 and have always enjoyed this level of competent, prompt, efficient service. In an ever-more-complicated IT world, where reliable & expert IT support has become an essential part of business life, I can wholeheartedly recommend the Akita Team!
