SecureNet Fiber Internet

I became a customer to Securenet around about August cause I got my first bill in September. By December my bill went up 12 bucks. That part of the reason I left Optiom of the raising my bill everytime I turn around. When I called in to ask why did my bill went up. The person I talked to said they decided to raise it cross the board. What an answer. But that not my biggest problem. I pay for a 500mbps speed, my download is 39.42 and has went down to 10.92, my upload speed is 27.21and has went as low 3.68 and this is 3am not any better during the day either. Not even close what I paying for. I stream, my TV will loose the sound, picture freeze up. I have the Ring door bell it let me know someone at my door 5 second later. I have MyQ on my garage door opener and it will notify me some times 3 minutes later after the door closes or open. My service runs from the 11th through the 10th of the following month. My statement date is the 11th and the bill is due on the 26th of the month. They take my payment out of my bank account on the 14th of the month 3 days after I get my statement, 12 days before the bill due date. This is BS I am paying my bill before I get my service. I never do this but I am tried of this crap being ripped off by utility's companys. I should get some of my money back sence I not getting what I am paying for.

Mark O was incredibly helpful in resolving my issue. Even after I went through extensive troubleshooting on my end, he patiently worked with me, and got me back online. His professionalism and expertise made a frustrating situation much easier to handle.

Once again, my cats have brought havoc. They chewed through the fiber bringing in the internet. The technician was here within 20 minutes of my phone call, he was friendly, professional, and fast to fix my problem. Secure Net is terrific and we’ll be customers for as long as they’ll have us!

I have only been a customer for a few hours,but I can already tell a huge difference in my wi-fi speed. Everyone I've dealt with have been very polite and nice. So glad I made the change. You've got a customer for life here. So I have now been with company a few months and I am still thoroughly satisfied. I've not had the issues I had with previous company. Everything connects super quick and I've not had the periods of signal loss as I had experienced before with other company. Still loving this business🎉

I'd give a negative if I could. I've been with them since they started. My bill is supposed to be 40 flat and remain that forever. But for some reason I get charged odd amounts twice a month. I just zeroed out my bill at 60 bucks Oct 8 and today being the 23 of Oct I already have a disconnect notice. Nobody will answer the phone or my emails. Just seems so crazy to me. Not very professional either

I'll keep this somewhat short, sweet, and to the point: I have had zero issues with my SecureNet service. I love that they offer high-speed, fiber optic internet with NO data caps, NO hidden fees or upcharges, and extremely high reliability. The installation is detailed and well done. When you call customer service, you speak to an actual person immediately (no button prompts to go through). If you need to add to or take away from your service package, that is a breeze. Most of all, I love that there is a local company that is sticking it to Optimum. Happy to support a local business! If you live in South Charleston or Nitro (and soon Dunbar) check them out and give them a call!

Great service! We had another provider and was disappointed in a number of things associated with that company from installation issues (damaged walls that was unnecessary) monthly increases that couldn’t be explained and just overall bad customer service. I’ve had a couple of issues that was due to my tv and not the service and they were here within 15 minutes to check it out. Very good company that go out of their way to make us happy. Thanks!