iStore / Western Computer

I came here to get my battery replaced. I had read some of the reviews saying they did not have the battery in stock so they got turned away, so with this in mind I made it absolutely clear I needed this specific battery in stock for my appointment. I booked the appointment in advance online, I selected the iPhone 14 Pro battery replacement option, and even wrote in the extra information box that I needed an iPhone 14 Pro battery replacement just to make it absolutely clear. I booked an early morning appointment, 9:20am, to ensure the battery would be in stock. A few days prior to my appointment, I even sent them another email to confirm they would have an iPhone 14 Pro battery in stock for my date and time. I arrive to my appointment and they tell me they gave my battery to a walk in 1 minute ago. Appointments don’t mean anything here. They do say they can order me a battery for the following day, but they would need to take my phone until then. I ask if I can just bring it in for opening time tomorrow since it wouldn’t be getting fixed until the next day, they say no they must take it now. In their defence, it is Apple’s policy that they have to take your device before they can even order the part. They say my phone will be the first to be fixed the next day and I can pick it up between 10-12. I called them that morning and they said there were a few phones ahead of mine to be fixed and I should come at 4pm. I explained how it was supposed to be fixed yesterday morning, and what’s to say my battery isn’t going to be taken again, and since they had my phone I didn’t want this situation to keep repeating itself and I just never get it back since I was going away in a couple of days. The man was nice and said he would make sure mine was the first to be fixed. Overall, I would definitely recommend just going to an official Apple store for a simpler experience. This place seems quite disorganised, whether that’s Apple’s fault or theirs I’m not sure, but I did have a poor experience.

I visited the store to replace a screen for my phone. The insurance company had arranged the appointment for Friday. I walked into the store on Wednesday and asked whether I could drop the phone early due to other commitments and the staff were superb. They didn’t just allow me to do so, but offered to carry out the repairs before they had confirmation from my insurance company. I had a call from the tech team this morning to say that my screen was intact and the cracks on it were on the screen protector that I don’t remember installing. Although I felt stupid, I asked the staff over the phone whether I owed them anything for the inconvenience and the patience, and they said that I owed nothing, and also told me that they had given the phone a good clean and run diagnostics to make sure it worked OK. I don’t normally leave reviews but felt compelled to shout out about the great service and care I received. In this day and age where we feel we’re paying more for getting less, these extremely kind team proved me wrong. THANK YOU. I’ll rave about your store. 🥰

Dean and his team were absolutely exceptional and speedy in solving my problems with my Mac. They were generous with their time and resources making sure everything was in order and I understood the issues. I highly recommend their services! Thank you!

I had brilliant service from Dion. He was patient and helpful in trying to sort out a problem with my iPhone 15. I am of a generation that often struggles with tech issues but his friendly and helpful manner put me at my ease entirely in trying to sort out a problem on a busy Saturday afternoon. I found the service in this store so helpful that I bought a new iPad that I had been considering for a while as I wanted to give them my custom.

Avoid - like others I’ve had a bad experience in relation to the fitting of a new battery. On going in to ask about replacing my Apple 8 plus battery I was told that they didn’t have one in (fair enough) but that they’d order one and I should make an appointment to come in to have it fitted. So I did, stating in the appointment request what battery I needed. On going in at the time of the appointment I was told that they didn’t have such a battery after all so they’d need to order one and I’d need to book another appointment. No answer was forthcoming as to why they didn’t have one when I’d been told they’d order one previously and had referred to the type of battery needed when I made the appointment. Nor was there even a ghost of any regret or apology until I pressed for one, explaining that I’d made a special trip into Oxford by train just to get the battery changed. So now I have to wait for them to get a battery in and ring me to confirm they’ve got it, make an appointment and make a further trip into Oxford. What terrible customer service.

Read this review and judge for yourself if this store isn’t a scam disguised as an Apple service: The battery of my old 2018 Mac was reaching the end of its life. I decided to take it to the store to have it replaced. Since my computer is my main work tool, I was basically on forced downtime without it, so I brought it in just before leaving on a week-long trip abroad. Once there, the staff told me the repair would only take 3 days, so I could pick it up right after my vacation. When I got back, I called them, and they told me the battery still hadn’t arrived and that I’d need to wait another 3 days. I had no choice but to take 3 more days off work. After those 3 days, the store called me again to say that the new delivery date was in 3 weeks! I asked to cancel the order and get my computer back. Here’s the outcome: 1. Three wasted days off work 2. £90 lost 3. No solution offered (since the part would no longer arrive at the store once the order was canceled) All this for a service that was originally supposed to take just three days. Isn’t this a scam? Be careful when bringing your computer to these thieves.

A pleasant and clean place with knowledgeable and polite staff. I came in for earbuds, and they provided fast and efficient service at no extra charge. I'm very grateful and highly recommend them.