VE Solutions

I sent in a cooling unit for repair of a DN 5800 cooling unit near the beginning of the year. This was initially sent in around mid-December (2534097), and repaired. It had a repair list with parts and labor included and arrived around January if I remember correctly, due to some shipping issues. This unit did not cool when returned to me. I called and spoke to customer service which transferred me to E.R.D., which had me speak to a part specialist and refrigeration. He walked me through the product protocol to ensure it wasn't cooling down effectively, such as plugging it in by itself, and seeing if it cooled down after 20 - 30 minutes, which it did not. I explained the situation thoroughly too him, and even placed the item back in the DN-5800 to ensure it wasn't an issue by itself, and it still failed to cool. I spoke to the representative and he suggested returning it for warranty work. I sent back the item for a warranty work return (2537017), around the early february time frame. About the first week of March it was returned to me, and checking the online invoice, it stated 'warranty repair', no other specifics. I received the box with what appeared to be significant damages to the package, and two holding/retaining screw portions broken off. I will attach those photos. Once again, I set the cooling unit up by itself and plugged it in. After 30 minutes or so, the item still did not cool. The cooling coils did not drop below room temperature nor did the cooling apparatus drop in temp either. Just to make sure it wasn't an issue being plugged in by itself, I reinstalled it in the machine, it still failed to cool, and the compressor became extremely hot. I called customer service, to which they had a supervisor ask if it was a probability that the issue lay with my DN-5800, rather than the cooling unit, which I explained the protocol the parts specialist asked me to do last time. After this consideration, they were going to have the refrigeration department call me back to speak to me about the issue. Later on 3/14 I received a call stating that refrigeration was not in on that day and would call me back as soon as they could. I have still not received a call from them at this time. It is now 4/29/2025 and I have left several emails, submitted a support ticket, and a few voicemails with no return calls. I am incredibly disappointed with VE solutions and will not be using them again. I spent $700 on shipping, and $680 on a 'repaired' cooling unit that doesn't even work.

Terrible service! Had two coin mechs rebuilt and the first one didn't even need to be re built, I just needed to re program it. I realized that because when they "repaired" it and shipped it back, it was doing the same exact thing I thought was an issue. Did a search online and I re programmed it within 2 hours. To top it all off, Coins are now getting jammed when they weren't before. That one cost me around $110 all in all. Almost impossible to get into contact with someone in billing to correct issues. Spent weeks trying to track the billing department down. Also, their "warranty" is actually pretty sad. They charge you for shipping both ways for them not fixing the issue the first time. 2nd coin mech we had rebuilt took another send back to finally be corrected. Makes me wonder if these are even tested before being sent back? Terrible. Just terrible. Will definitely not be doing business with them again.

Used to be such a good source for vending machine parts but they recently started overcharging on shipping. A small $3 part cost $30 to ship. It fits in an envelope. Wait it gets worse: they shipped 5 of the 10, then 2 weeks later, shipped the other 5 with another $30 shipping fee. This company is a scam. Buyer beware!

I've been working with VE Solutions for some time now and have had a great experience! So responsive, professional and on top of their game! I recommend!

Horrible spot to deliver expect 3 hours until they start doing something. Tight spot and lazy employees. Unbelievable waste of time. Don’t expect anything good about this spot. They will unload local drivers before you even tho your on dock for hours. Good luck drivers. Bad spot needs improvement ( attention Management )

My experience was good until almost a year later. I received an e-mail demanding payment for an order that was paid in full. The e-mail wasn’t a pleasure e-mail which displayed poor customer service and a lack of Organization within the company. No on wants to be Harassed about a payment that was paid in full 10 months prior.

I ordered a conversion kit from them, which, was supposed to work on the machine I had, and well Yes it did kinda work, but, very erratically, the kit cost me $150 dollars, when I called them about the problem I was having they said that they were aware of the problem and said they had a way to fix the problem, but, that would cost me another $175 dollars, at that point I just gave up on them and I haven’t ordered anything else from them! Don’t tell your customers that you can fix a problem that you knew about and it would cost me more than the original part cost me in the first place!

Sent in bill acceptor to be repaired and they returned it to me exactly as it was (springs and gears were loose and unassembled and belt was broke). Their parts sales people have an attitude with you if you don't know their terminology and aren't a 10yr experienced buyer.