Holiday Inn Express & Suites Bloomington

We just enjoyed a five day stay here. The room was exceptionally clean, and housekeeping was great! You do have to request daily service before 10am, but they do a great job. The beds were decent, the pillows were really good, and the room stayed at a nice temperature. The breakfast was delicious! I love their little pancake machine! The coffee was hot and fresh every morning with a variety of additions/creamer flavors. The staff were mostly nice and welcoming. Check-in was a breeze. They don't accept cash for anything. They do charge for parking ($10 per day). And the room had a musty smell every time we came back after being out for the day, and one of the soap/shampoo dispensers was broken. Otherwise, it was a really great stay!

We stayed at the Holiday Inn Express in Bloomington recently. It was on the cheaper side, and honestly, that showed. The free breakfast was a plus ..hot, decent variety, and one of the better parts of the stay. Staff were nice and check-in was smooth. The room felt outdated and not very comfortable. Not awful, but definitely not impressive. My wife booked it because it was cheap, and I get it...but you get what you pay for. If you're looking to save money and just need a basic place to sleep, it'll do. Just don’t expect anything fancy

We were surprised that the airport shuttle turned out to be an Uber ride, which was quicker and more comfortable. Staff was very friendly. The room was clean, but neither of the TVs (smart TVs) were connected to anything, the light in the bathroom flickered and the hideaway couch was pretty worn out. Bed was fine. Breakfast was good, but some of the hot items had not been replenished and never were. There was no batter for the two pancake machines. Plenty of cinnamon rolls, which were tasty, coffee was good. We'd probably stay there again for a night before or after a flight.

This hotel has a great location near I-494 and close to shopping areas like Mall of America and Southdale. The staff was welcoming and helpful. Rooms were clean, comfortable, and quite large. We enjoyed the breakfast with some different options every day. We will stay there again next time we are in the area.

This was a great stay, needs some minor touch ups, but Breakfast was great and free every day. They have a great selection of items from Eggs, sausage, bacon, and biscuits and gravy. Also pancakes, cinnamon rolls and bagels with cream cheese and many toppings for your pancakes or bagels. Excellent breakfast and staff. Weight room, indoor pool and great cleaning staff. I believe it was WELL worth the cost. I am an IHG member and parking was free otherwise it's $10 a night. Great job Holiday Inn 👍🏼

Positive: Location. Safe. Negative: The room needed a good cleaning. The carpet had sticky spots. I have stayed at this motel probably 30 times in the last 10 years. This might have been my last time. They need to invest in the property.

I want to begin by saying how grateful I am for the reception staff who showed patience and kindness during what was one of the most overwhelming days of my life. My story begins with a medical emergency that struck me at the airport gate before boarding my flight. My husband and I were rushed by ambulance to the hospital, and after being released, we spent the next three nights at your hotel while we waited for medical clearance and a rebooked flight. The first two nights went smoothly, and we were able to rebook our room without any issues. But on the third night, everything changed. While I was at a doctor’s appointment, my husband called me in distress—he had just been told by the front desk that we were being kicked out of our room at noon, despite us having an active booking and providing documentation to prove it. I had to excuse myself from my appointment, only to find that the so-called manager, Naomi, refused to acknowledge the situation. She gave my husband “five minutes to get out of the room” and would not listen to reason. Expedia contacted her directly and, within five minutes, confirmed what we had been trying to explain all along. Instead of helping us, Naomi was openly rude—even after being reminded that I had just come from the hospital. She refused to grant even twenty minutes of grace while we tried to fix the problem. Her words and her tone were not only dismissive but also cruel at a time when I was physically fragile and emotionally overwhelmed. You would think the ordeal ended there, but sadly it did not. Later that evening, when my husband and I returned to pick up a food delivery, we were told once again that we had not booked the room. It turned out Naomi had not updated our account, leaving her coworkers in the dark. This forced me to sit at the front desk for 30 minutes, trying to untangle yet another problem she had caused. Thankfully, this time I was not dealing with Naomi. Instead, I had the support of Carissa—a young woman whose patience, kindness, and empathy shone through even as she was juggling multiple guests at once. Carissa demonstrated true professionalism, far more than the person who was supposed to be leading her team. I am an international teacher. Every day I work with students from around the world, and I know that patience, compassion, and understanding are the foundation of good human interaction. I begged Naomi to simply acknowledge the problem and show a little humanity. I wasn’t even asking for an apology—just recognition that what we were going through was real. Instead, she showed me none of the qualities I believe are essential in customer service. This experience, in the midst of a frightening medical emergency, left me feeling disrespected, dismissed, and deeply disappointed. Guests in vulnerable situations should never be treated with such hostility.

The beds were very comfortable and the check in and out process was easy! We enjoyed our complimentary breakfast! The staff was very helpful as we needed a crib brought to our room. The staff also were very friendly and pleasant to deal with!