Samsung Experience Store

Went in store today to see my options on whether to fix the screen or upgrade to a new phone. As soon as I walked in the store I was met with a beaming smile from the lovely Archie. He is such a dedicated, patient and outstanding employee. I have never had such amazing customer service before. He is the definition of a fantastic customer service colleague and should be rewarded for his brilliant service. I have been a Samsung owner for almost 20 years now and the experience that I had instore today with Archie is why I will continue to be a Samsung owner. He represented the company and store in such a professional manner today. Thank you so much Archie!

I HAVE SPENT 8 DAYS ON HOLD BEFORE REPEATEDLY BEING CUT OFF, 'ALWAYS 2nd IN THE QUE ' TRYING TO CONFIRM YOUR UNBELIEVABLE 100% NO EXCHANGE OR NO RETURNS POLICY! I have had to set up a new account just to ask... Who it is that lied and is in the wrong, your staff members, your Manger, the terms and conditions on the right hand counter or the person who responded to my previous bad review ( who lied about the item being opened and out of its original packaging ) Can you please confirm for me and the rest of the public to see, that you do not accept exchanges or returns of any items even in there original packaging and within 14 days, as everyone on my all of my social media platforms believe this to be unture ? I note that you have replied quickly to other peoples reviews and i feel like this is a deliberate stall tatic.

The guys in the Samsung store at Manchester were incredibly helpful. They were very friendly and completed my repair very quickly, and to a high standard. They constantly kept me updated and were very kind. Phone repaired within 2 and a half hours. Saved me!

Bought a Fold 7 from here and made it very clear that I was moving from iPhone and would only purchase if the returns policy allowed me to use and return the device within a reasonable amount of time if I want satisfied. The salesperson said that this was completely okay — just bring it back to the store for a full refund. I found the device very cumbersome so packaged it back up and returned to the store after less than a week. I was intercepted on the way to the desk and told that I absolutely could not return an opened item, regardless of what I was told days before. Coming from Apple’s excellent customer service this would be hilarious, except I’m £2k down.

Lovely friendly staff. I came in to the store on Sunday and I was met by hassan who was very friendly give great advice with what to do with my old phone, and sold me a z flip 7. I also returned to the store today Tuesday, and purchased a galaxy watch 8 classic, Harrison was great and very helpful and very friendly. I’ve been coming to this store for two years and will continue to do so because of staff members like these.

I came into the store last week to get the new Samsung flip had a great service from the manager and their advisor. I went back in today a week later to purchase another phone Samsung 25 ultra the service from the manager(different manager) as well from the other advisors was very poor. Especially the assistant manger he was very unprofessional the way we were treated is not the way someone should be spoken to and the advisor said she’ll get back to us in 2 minutes which then ended up being 45mins plus the girl said she’ll will be able to offer us something. which we then asked the manager to assist as we couldn’t wait any longer and told him what the girl had said but she had denied what she said. As customers we have the right to ask questions before buying. We only came back to you because of the friendly service I got from my first visit.

I recieved outstanding service today from Raj! He was knowledgeable, easy to chat to and a great help today! He made the whole process from buying the phone to completing a transfer really easy. Thanks again...definitely deserves some recognition from his manager in store for going the extra mile.

Came in today with my deaf father just to browse & was instantly approached by a member of staff. We informed them we were just browsing but we felt pressured into staying in the store & eventually we got convinced into buying a product (fair enough that’s on us). One manager was telling us that we could refund items if we needed to/ if we were unhappy/ if there was a fault etc and told us there was no deposit. However once we got to the till we realised the product needed a lot of addons in order to function ( might be issue with product, not just staff) and the other salesperson was then informing us that we in fact did have to pay a deposit. Only after we paid did she tell us that returns were only viable if product had been unopened, which was not communicated earlier. product works okay but i feel as though there were communication breakdowns between my father and staff & staff need to be told uniformly what their policy is & explain it fully to customers because they shouldn’t be learning about add ons and how the product functions at the till, or even worse, after they buy. Other than that, staff were friendly, store was clean & staff answered questions well- you just have to know what questions to ask because they won’t tell you transparently.