Vertu Ford Macclesfield

5* service throughout. Dan and Chris at ford vertu Macclesfield were so helpful nothing was too much trouble. Both were extremely knowledgeable about the service and explained everything step by step. Dan was so friendly and made the whole process so easy. Anyone wanting to purchase a car I highly recommend going to see Dan. They go above and beyond to support you through everything.

Not easy to get an appointment within 3 weeks. Diagnostics and a faulty sensor costs way too much from Ford £140 diagnostics and £200+ for o2 sensor. Car was working fine. Similar problem with my BMW fixed for free (not warranty). Service over 3 years 2 cars (bought from here too) has been good- just that Ford seems to be way overpriced.

My husband and I really appreciate we had Dan's service at Vertu Ford Macclesfield this afternoon. He is extremely knowledgeable and helpful. Highly recommend!!

This was a great experience. Friendly, helpful staff who worked hard to get the specification of car model I wanted very quickly. The experience was so positive that my husband is now looking to get his next car from here. Delighted with my all electric Puma. Thanks to all the team.

Have used Vertu Ford Macclesfield for servicing my Fords in the past, though not actually purchasing from there. This has now changed, towards the end of May I visited the showroom with my wife who was in the market for a new car. Jonathan Skidmore could not have been more helpful in advising her on the (for her) new concept of an electric vehicle. He could not have spent more time with us if we were spending much, much more. His product knowledge was extensive on electric vehicles and after a test drive on a Puma he then gently directed her towards an Explorer which suited her needs more as she does a lot of miles and had a superior level of “kit”. The Explorer was sold. After a considerable amount of good-natured cajoling, Jonathan sorted out figures and a test drive for myself on an Electric Puma to replace my petrol model. Again, a vehicle sold and two very pleased returning customers. Jonathan is not your pushy salesman type, he advises and lets the cars do the talking. There was an initial problem when I went to pick my car up, more Ford admin than anything else. Jonathan even came in on his day off to do the handover. As we were booked to go for lunch they loaned us a car for the rest of the afternoon until the issue with Ford was resolved. Overall, the experience was excellent and I could not recommend Jonathan highly enough. On a scale of five, we would give him a six! Also a big shout out to Jake and the rest of the team for all their help.

I take our C5 for MOT and service here, excellent work as always, they give a full breakdown of anything that is required. Excellent service team to help and guide you through your visit. I will definitely be booking again for next year. I cannot give a review on the sales side of this centre.

Dan is the man, if you want a great experience, watch him though, you will end up buying a car😂. Positive experience all round, friendly staff, they don't pressure you to buy. Helpful with everything and great communication. Love my Ford Explorer EV. Thank you Dan

Absolutely fed up after yesterdays debacle. Had my car in for the airbag recall, when I booked the appointment the agent said they had 8:45 on 4th August and it should take 2 hours, with me living an hour away (this was my closest garage for the recall) I thought ok I can drop it off and then go get a coffee in the local costa and wait 2 hours for it to be done. With the "appointment" and "2 hours" in mind I happily dropped the car off and wondered over to costa. 2 hours later I figure the car must be almost done so I walked back over to the garage absolutely soaking wet due to the downpour that opened up, I see my car still parked where I left it... went in to the service desk and asked how long my car would be and I was told it was an all day appointment and they hadn't even started my car yet.... had I known this I would have arranged for a lift home and then back again later instead of being stranded and alone in Macc all day in the rain... the agent at the desk was able to inform me that my car was now second in the queue meaning it should be done by 3pm... So then I was a lone woman stranded an hour away from home from 8:45am till 3pm soaking wet and fed up. Never again.