Dubois County Division of Family Resources

The Dubois County Division of Family Resources (DFR) is a vital public service located in the heart of Jasper, Indiana. As a branch of the Indiana Family and Social Services Administration (FSSA), this agency plays a crucial role in supporting and empowering families and individuals throughout Dubois County. This comprehensive guide will provide an in-depth look at the services, location, features, and practical information related to the Dubois County DFR.

The Dubois County DFR offers a wide array of services aimed at promoting the well-being and self-sufficiency of its clients. Here's a list of their primary services:

• Medicaid / Health Plans: The DFR assists with determining eligibility and providing information about various health plans, including Medicaid, to ensure access to quality healthcare services.
• Supplemental Nutrition Assistance Program (SNAP): Formerly known as food stamps, SNAP helps low-income individuals and families afford nutritious food.
• Temporary Assistance for Needy Families (TANF): TANF provides financial assistance and supportive services to eligible families with children, fostering self-sufficiency and promoting family stability.
• Child Support Services: The DFR helps establish paternity, establish and enforce child support orders, and collect and distribute child support payments.
• Child Care and Development Fund (CCDF): This program helps low-income families pay for child care while they work or attend training or education activities.
• Refugee Resettlement: The DFR assists refugees and other eligible non-citizens with cash assistance, employment services, and other support to help them become self-sufficient.

The Dubois County DFR is situated at 125 E 37th St, Suite A, Jasper, IN 47546, in the heart of Jasper, Indiana. This location is easily accessible from major roads such as US-231 and I-69. The office is open Monday through Friday, from 8:00 AM to 4:30 PM, with some services available by appointment outside of these hours.

Public transportation is available through the Thrive Northwest Transit, with the nearest bus stop located just a short walk from the DFR office. For those driving, free parking is available on-site, including designated spots for disabled individuals. The building is also equipped with a wheelchair-accessible entrance and restrooms.

The Dubois County DFR stands out due to several unique features that set it apart from other public service agencies:

• Customer Service Focus: The DFR prides itself on providing excellent customer service, with friendly and knowledgeable staff dedicated to assisting clients in a professional and compassionate manner.
• Multilingual Assistance: To better serve the diverse community of Dubois County, the DFR offers interpretation services in multiple languages, ensuring that all clients can access the information and assistance they need.
• Community Partnerships: The DFR collaborates with various local organizations, such as non-profits and other government agencies, to provide comprehensive support and resources to Dubois County residents.
• Self-Service Options: The DFR offers online and phone services, allowing clients to manage their cases, check benefits, and find resources without visiting the office. This includes the EBT Edge card for SNAP recipients and the Medicaid Eligibility Portal for health plan services.

To better serve clients, the Dubois County DFR provides various resources and tools on their website and through their customer service line. Some of these include:

• Do I Qualify?: An online tool that helps individuals determine their eligibility for various programs, such as Medicaid and TANF.
• Apply for Benefits: Step-by-step guides and online applications for SNAP, TANF, and Medicaid.
• Presumptive Eligibility for Pregnant Women: Information on immediate, temporary Medicaid coverage for pregnant women while their applications are processed.
• Employment Opportunities: Job listings and information on career paths within the DFR and the FSSA.
• Medicaid/Public Assistance Fraud: Reporting options and resources to combat fraudulent activities within the system.

The Dubois County DFR has received positive feedback from its clients, with an average rating of 4.4/5 on Google My Business, based on 8 reviews. Some of the most commended aspects include:

• Knowledgeable and Helpful Staff: Many clients have praised the staff for their professionalism, kindness, and willingness to assist with any questions or concerns.
• Efficient Service: Several clients have noted that their visits were quick and that the processes were well-organized, making their experience as smooth as possible.
• Clean and Accessible Facility: Reviewers have commented on the well-maintained and easily accessible nature of the office, making it a comfortable environment for clients.

The Dubois County Division of Family Resources plays an indispensable role in the lives of countless individuals and families throughout the community. By providing a wide range of services, maintaining a client-focused approach, and fostering partnerships with local organizations, the DFR continues to make a positive impact on the lives of Dubois County residents.