Apple Braehead

Open today until 20:00.

Monday: 09:00–21:00
Tuesday: 09:00–21:00
Wednesday: 09:00–21:00
Thursday: 09:00–21:00
Friday: 09:00–21:00
Saturday: 09:00–20:00
Sunday: 09:00–19:00

Nestled within the sprawling Braehead Shopping Centre in Glasgow, Scotland, Apple Braehead presents an immersive experience for tech enthusiasts and casual shoppers alike. This sleek, modern store is a beacon of innovation, offering a comprehensive range of Apple products and services. Let's delve into the world of Apple Braehead, exploring its main services, location, unique features, and practical information, alongside insights from customer reviews.

Retail Store: Apple Braehead is a one-stop shop for all Apple products, including iPhones, iPads, Macs, Apple Watch, and accessories. The store's layout allows for easy browsing and hands-on exploration, with knowledgeable staff on hand to provide assistance and advice.
Today at Apple: This free, daily program offers hands-on sessions, workshops, and events designed to help customers make the most of their Apple products. From photography and art to music and coding, there's something for everyone.
Genius Bar: Apple's signature support service offers expert assistance with hardware and software issues. Customers can schedule appointments for personalised support, troubleshooting, and repairs.
One-to-One Training: This service provides personalised, one-on-one training to help customers develop their skills and get the most out of their Apple devices.
Business Team: Apple Braehead has a dedicated business team to support businesses of all sizes. They offer custom solutions, expert guidance, and a range of services designed to help businesses thrive.

The store is conveniently located within the Braehead Shopping Centre, situated at the intersection of Kings Inch Road and Great Western Road, in the north-west of Glasgow. The shopping centre is well-connected by public transport, with regular bus services from the city centre and beyond. Braehead Station, served by the Glasgow Subway, is also within walking distance.

For those driving, the shopping centre offers ample parking, including a wheelchair-accessible car park. The store itself is also wheelchair accessible, with elevators and accessible restrooms available.

Architectural Design: Apple Braehead features Apple's signature modern, open-plan design, with plenty of natural light and sleek, minimalist finishes. The store's layout encourages exploration and interaction, with dedicated spaces for different product categories.
The Forum: The store's central hub, The Forum, is a space designed for events, workshops, and community gatherings. It features a large video wall and comfortable seating, creating a welcoming atmosphere for learning and socialising.
Apple Pickup: Customers can choose to buy online and pick up their purchases at Apple Braehead, with convenient in-store pickup options available.
Apple Trade In: The store offers a trade-in program, allowing customers to trade in their eligible devices for credit towards a new purchase or a gift card.

Address: Braehead Shopping Centre, King's Inch Rd, Glasgow G51 4BP, United Kingdom.
Phone:1418854200
Website:apple.com
Hours: The store is typically open from 11:00 AM to 7:00 PM, Monday through Saturday, and from 12:00 PM to 6:00 PM on Sundays. However, these hours may vary and it's always a good idea to check the store's website for the most up-to-date information.
Payment Methods: The store accepts a range of payment methods, including debit and credit cards, as well as NFC mobile payments.

With an average rating of 3.7/5 from 1089 reviews on Google My Business, Apple Braehead receives praise for several aspects of its service and offerings.

Knowledgeable Staff: Many customers commend the store's staff for their expertise and helpfulness, with numerous reviews mentioning the staff's willingness to go the extra mile to assist customers.
Clean and Modern Environment: The store's sleek, well-maintained design is often highlighted in reviews, with customers appreciating the comfortable, inviting atmosphere.
Range of Products and Services: Customers appreciate the wide range of products on offer, as well as the availability of services like the Genius Bar and Today at Apple.
Convenient Location: The store's location within the Braehead Shopping Centre is frequently praised for its accessibility and convenience.

While some reviews mention long wait times and occasional stock issues, the overwhelming majority of customers express satisfaction with their experience at Apple Braehead, highlighting the store's strengths in customer service, product range, and store environment.

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They offer retail; Today at Apple workshops; Genius Bar support; one-to-one training; and business team services.

It's located within the Braehead Shopping Centre; accessible by bus; subway; or car with ample parking.

Yes; the store and shopping centre offer wheelchair accessibility with elevators and accessible restrooms.

It allows customers to buy online and pick up their purchases at the store.

Yes; the Apple Trade In program allows customers to trade in eligible devices for credit or a gift card.

5/5

I wish there was a 6 star service button to hit as all the staff here deserve it. TL;DR - 18 months and previous attempts of trying to get my bad wifi chip replaced under AppleCare+ previously with the Glasgow branc, and Apple online support, TWICE .... today was like a journey into the past for me. This is THE Apple Store that hasn't changed. The folks in Braehead are a carbon copy of what I get in Union Square - San Francisco :) Carolina was patient, agreed my battery for sure needed replacing, as it wouldn't charge, and went to speak to her manager to discuss my year of trying to get my main board replaced. She came back quickly, and, agreed to replace the main board at the same time as the battery. All the staff today did an excellent job and are very knowledgeable and helpful around apple systems and technology. My repair was done in 90 minutes and I'm back home restoring. For the first time since I bought this phone a few years ago, I am restoring on iCloud from my back garden ..... the new board connects to my sky wifi with 400mbits of throughput now outside. Way too cold came back in :) Guys, have a wonderful Christmas I hope you have a great break over the holiday period soon. Even if this branch is a bit more out the way for you, always select it as default knowing the 6 star service you will receive. Scott. ps - I found my Apple Newton recently and it still works.

5/5

Got my phone in June and the screen started to flicker with the bottom half going blank for a while after unlocking. Booked an appointment at the Genius Bar and the process was simple. Check in was easy, staff were helpful and, as my screen had no visible cracks or damage, I was given a brand new screen free of charge and fitted within 2 hours. Staff were all friendly and helpful.

5/5

I had an excellent shopping experience at the store, which features a sleek and modern layout that made browsing really enjoyable. The staff were approachable and highly knowledgeable, providing personalized assistance whether I was purchasing a new device or seeking advice on product features. Their commitment to customer service made me feel well-informed and supported throughout my visit. I also appreciated the hands-on product displays, allowing me to try out the latest Apple devices before making a purchase, which really enhanced the overall experience. Even though the store was occasionally busy, the staff managed the flow smoothly, ensuring my shopping trip was positive and seamless.

2/5

4/5

1/5

The fact that they are called geniuses is hilarious to me. Book in, get sent away because they haven't checked your diagnostic and it turns out they don't have time for your repair, then you go back as advised another day to be told you don't have a booking and that they can't do the repair anyway because they don't have the time...again! Why even bother with these disasters?!

5/5

Came to Apple store Braehead in a panic as i thought my phone was broken and kept glitching, approached a young man Will who was absolutely amazing with us and was extremely helpful in resolving the issue that was wrong with my Iphone. Was very pleased with my visit and left the store in a great mood with a working iphone again. Big thanks to Will exceptional customer service!

5/5

I recently visited the Apple Braehead store after a difficult experience at another location, and the service here was absolutely excellent. The staff were professional, patient, and extremely helpful, listening carefully to my issue. They thoroughly inspected my iPhone 14 Pro Max, ensuring that any damage caused during service would be properly repaired. This is exactly what happened — my screen was replaced free of charge, and the battery was replaced as agreed. The team at Braehead truly demonstrates Apple’s commitment to professional and respectful customer service. I highly recommend this store for anyone seeking prompt, accurate, and courteous assistance.

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