O2 Shop Exeter

I upgraded my phone on line but ran into difficulties when trying to await h them over. I thought I’d go into store to get some help. Trip one - the guy, was helpful and did something to my phone set an alarm for an hr and then explained too quickly what to do. The whole time leaning up against the counter drinking coffee. When the hr was up I tried to do what he said but my phone still wouldn’t erase and turn off. So I went back hoping to catch the same guy but after waiting a couple of mins a lady came to help. She again was sort of helpful. But not really engaging was grumpy about helping and didn’t explain what she was doing. I had to ask her why she wanted bank card and drivers license. She said it was for a new eSIM and then just turn off the old phone and it would be sorted and ready to send off. The new phone won’t pair with my Apple Watch and now neither can be found on find my… I don’t know what to do now

Usually impossible to even get acknowledged in here. Which may be for the best, as on this occasion there was no queue, butvthe absolute basket case salesman in this store legitimately tried to convince me that £65 per month is cheaper than £44 per month. I almost couldn't believe my ears. 10/10 for brass neck, but surely insulting people's intelligence so thoroughly can't work very often, can it?

my wife and I were on holiday in Exeter and visited the o2 shop in the high street where we were well looked after by Dhaval as we wanted to change our Broadband to Virgin Media. We hadn't been iin the shop before or had any other experience with this shop but were made to feel at ease straight away and the entire switching process took less than 10 minutes. No mess, no fuss and certainly no hassle. I was also shown some mobile deals as my contract runs out in 3 months and thanks to Dahvals attention to detail, I will be switching my mobile to o2, getting more for my money than my current provider and at the same time saving £6, so win win. Highly Highly recommended and worth the 5 star review.

I just had to say what helpful and friendly staff there are in this store. I have had several visits recently, being a mobile numpty, about getting a new phone. Eventually I had two to choose from and went in yet again. The one we decided on was no longer availble, so I bought it in John Lewis, thinking they would help with setting it up. How wrong I was! They would ... at a considerable cost. Luckily O2 came to my rescue again when I couldn't set up properly and helped me out. Fabulous service, I'm so grateful. I would highly recommend this store. I'm just sorry I couldn't buy my phone from them. Thank you O2 Exeter!

After 5 difficult days trying, and getting nowhere to get an issue with my wife’s iPhone order sorted via 202 and social media, I went into the Exeter store. What a difference in service. The staff were all polite and extremely helpful. and my problem was dealt with and sorted within minutes. Can’t thank them enough.

Went to 02 exeter today and a lady called chloe saw me entered and knowledge me, when she finished with the customer she was helping. She looked at me and then proceed to go to another customer which entered the shop 5 minutes later than myself. Until my fiance said something she completely ignored us. Chloe is a horrible sales rep, dont use her as she is pointless and a liar.

Very good service and efficient. Just got a new SIM only contract but only took about 10 minutes.

I went to Exeter O2 shop and was served by Dhaval, he was was extremely helpful and patient! He resolved my SIM card issue and now I can use my phone again. Dhaval thank you so much for your time, help and amazing service, very much appreciated.