EE

EE Exeter is top-notch! The staff are super knowledgeable and went above and beyond to help me find the perfect plan and device. The store is clean, well-organized, and the service is quick. Parking was surprisingly easy to find, which made the visit stress-free. Highly recommend this branch for all your mobile needs!

Went in to move my phone to a SIM-only deal as my contract was up. Sales rep asked if I work from home (I do) and suggested that I could save a few quid per month on my BT home broadband by moving to a 'business line'. A few days later I get an email from BT telling me I'm liable for over £200 in early cancellation charges, which was never mentioned in store. Straightforward misselling. I've been an EE / Orange customer for nearly 20 years and this isn't the first time I've had these kind of issues. My current mobile contract will be my last with them. Horrendous company

Took out a 30 day rolling mobile broadband account as I live rurally and don't have service. A girl called Melissa served me and I am now facing a bad credit mark on my credit history due to her not completing her forms correctly.

The manager was awfully rude and had an attitude the entire time. Even the person I ended up having to speak to on the phone from the complaints team said she was rude. Disgusting attitude. Shouldn’t be in customer service.

Very poor customer service in store!! Only made it 7ft in the shop. As I was explaining why I am here I was told to call customer service and she just walked away from me

I went to an EE store today. Three employees did not care about my presence, they just stared at me and it made me feel uncomfortable. Finally one employee approached me, he was chewing gum and smelled very bad. I wanted to buy a new phone and I had a few questions about my current phone. The employee made me feel that he did not want to help me, he interrupted me when I was talking,He referred me to customer service. I changed my mind, i dont want phone from you guys anymore. If cooperation with your company looks like a "conversation" with this employee, I prefer to go to another shop. When leaving the store, 4employees including manager stood and looked at me as I was leaving, they did not say goodbye, absolutely nothing just watched me. Everything was wrong, attitude even personal hygiene

Good services and staff are willing to help and gives advices. Can be taken sooo long sue to system etc

Can not speak more highly of the help and support given by Manek to solve our phone problem. We had been having problems setting up a new phone and after two visits to EE stores and another new phone with no solution to the problem he was able to sort it within in minutes. It amazing what can be achieved with a little out side the box thinking and helpfulness. Thank you Manek you are a credit to the store.