Croft

We have used Direct Line Communications for a number of years and the service they provide is second to none. They have always been very responsive with our ongoing requirements, in addition to suggesting new technology that will improve efficiency and reduce costs for our business. We know the team are always just a call away and that they can deal with anything we throw at them. I highly recommend Lynne and all the team at Direct line Communications.

After experiencing continuous problems with our previous telephone communications provider, we were all a little anxious! but since moving over to Direct Line Communications we have had a no-nonsense working phone system, which many companies do not appear to be in a position to provide. Direct Line`s service from start to finish has been outstanding throughout. Thank you to all involved. Paul Bayley Dragon Group

DLC always offer us a cost-effective solution that works for our multiple businesses. If backup support is ever needed it is fast and efficient to custom make a solution for our extra technical phone call requirements over and above the normal. I would not hesitate to recommend to all!

I was introduced to Lynne during lockdown by a fellow BNI member. It was clear from our first meeting that Lynne had a passion for helping people and not just servicing customers. Since we met I have referred a few clients, some of which had already been in touch and gone quiet on her. However, I had no problem referring them again after seeing her passion and enthusiasm. Each client has had a smooth transition from their existing supplier and first-class service from all of the employees at DLC Communications. Their telephony has become stable and the number of complaints about poor service has dropped to none. I wouldn’t hesitate to refer Lynne to any of my customers in the future and I look forward to working alongside Lynne to provide my customers with the best possible service. Thank you for bringing great customer service back to telephony.

I've just moved office and before now I've always had by phone and broadband from a national company without complaint. This time I decided to go with Direct Line Communications (DLC). The main reason was they offered a 12 month contract (the other provider could only offer 18 months). Well, the saying 'you don't know what you're missing' definitely applies to to Direct Line Comms! The service is absolutely brilliant. Clear and constant communication throughout the whole process and not a call centre in sight. Unfortunately there's a problem in connecting the fiber to my new office and DLC have been brilliant. Despite it not being their fault or problem to solve in any way, they have loaned me a mobile WiFi unit in the meantime so I can still work without disruption. The whole team are friendly and knowledgable and I just wish that I'd discovered DLC much sooner!

We made the switch to DLC this year with the help of Alan Davies. The change over was seamless. Everything they promised was delivered and some. When lockdown happened we didn't have the correct phone messages and services to be able to divert calls to multiple people from home. After one phone call Tyler had put steps in place to ensure we do this. We hadn't even signed with them yet and was done in good faith. DLC are the only phone company I have dealt with in my 20+ years at the company that I would happily recommend to others. A professional outfit throughout! Warren Cahill City Glass Manchester

Excellent service all round. At Apple Transcription Ltd, we have to produce transcripts at an incredibly fast turnaround and so clear, easy communication is vital. Alan explained everything so clearly from the outset. The team couldn't do enough for us and we are delighted with our new system. All of our inbound and outbound calls now go through MS Teams, which means we can run our business from anywhere at any time, no matter who is calling or where we are. An ideal solution that doesn't cost the earth and is so simple to use. Thank you, DLC, for sorting this out for us!

Direct Line organised new broadband connections for us after a difficult experience with our previous supplier. The work was completed on time, to the original budget and without any hitch at all. The result is a doubling of our prior broadband speeds and a far more stable connection. Every contact with the company was handled promptly and professionally. I couldn't recommend them highly enough for any similar projects.