Castle Hotel

What a lovely surprise! The food at The Castle Hotel was absolutely fantastic - full of flavour, beautifully cooked, and served with a smile. You can really tell they care about quality here. A great spot for a relaxed meal or a casual catch-up. I’ll definitely be coming back soon!

We came here for a wedding party and the service was amazing. The atmosphere was great and the staff were lovely. Charlotte was especially great, she got involved and made everyone feel very welcome. Thank you!!|Would definitely recommend. x

The castle Hotel was very nice. The staff are really friendly. The room was a lovely size. The bathroom was a little bit small. The food and the service is lovely. It is very dog friendly and there is a castle just opposite that you can walk around with the dogs.

We visited as a group for an evening meal. The service was excellent. The ladies that services us couldn’t have done enough for us. Nothing was too much to ask for! They were very accommodating and helped us settle in with our baby making sure everything was just right. Food was very good and everyone enjoyed their meal. We will be back again for sure!

Please note before reading I am very fair with all of my reviews.||Booked a 2 night stay paying full price due to their website, online reviews and proximity to the Mount Vineyard (attending a party) the reality was far removed from what I had seen and read.||Arrival was fine, however I have never been asked for payment when checking in, we had a table for 6 booked that evening, I expected the bill to run until we checked out covering any other items. BTW wine and small cider just over £15 - suggest you pop over to Raffertys village shop, great wine selection and bottles well under £15.||We had room 2, a classic superking, paid £330 for 2 nights B & B. The room was small with an integrated ensuite that had no ventilation or extraction fan. The bathroom is tiny with a distinct lack of water pressure - more a trickle and all fitting rusty and some falling to pieces. ||The room itself only had 1 window, again only source of ventilation and under the window were the bins so extremely noisy when staff emptied bottles into the bins. This room is exceedingly HOT!||The evening meal was booked for 7pm, bar and restaurant areas were very noisy probably due to the high volume of the music playing. Orders were taken, server spilled drinks over my husband, they were more worried about the table and menus than the customer and to top it off the order was wrong. Food arrived for 4 of the party, when we questioned about the other 2 meals the response "we've had to get them out of the freezer" After the meal I ordered a liquer coffee - they double checked it was with Di Sarono however they initially brought an Affogato oops! A double espresso arrived we questioned that it wasn't even a single to be told "yes it is I pressed the right button" BTW it was cold too!||We confirmed we would be down for breakfast around 9am, when we arrived there was still food on the floor from the previous evening and there seemed no urgency from any of the staff. It was like watching a scen from Kevin and Perry at times!||The Castle closes on a Sunday at 6 so we ate at the Plough - very enjoyable. ||As we had a long journey we went for breakfast as advertised at 7.30 - door closed no one around, we decided to give it a miss, eventually some staff were in by 8.15 just as we were leaving - you shouldn't promise something you have no intention of delivering. This is obviously why they don't leave a bill running as staff are not there in the morning to take payment.||The issue that overrides all of the above is the attitude of the staff, there is no urgency to deliver outstanding customer service. The staff lack firm leadership and are often found outside, at the rear of the Castle, smoking, drinking and swearing - this all in sight and earshot of customers, it's almost as if customers are an inconvenience to their social gathering.

We enjoyed a lovely Sunday roast - lots of choice, generous portions and very tasty. Good ambience and friendly, faultless service throughout. Thanks to Immy for being so attentive. Great place for a relaxing lunch or dinner. We'll be back!

This hotel is charming. Our room was cozy. The staff was exceedingly welcoming and helpful. Charlotte's upbeat friendly nature made us feel right at home. Everything we ate in the pub downstairs was delicious. I wish every meal I ate was that well made. 😁

Confronted on arrival with false claim that full credit card details are required for legal reasons which is not true. Noisy pub and rooms directly overhead and facing onto front and main road. Friday night crowd on the street smoking and making lots of nose until late