ASK

I just wanted to say a heartfelt "Thank you" to Chad the Manager for the excellent service I have received today regarding the repair of my son's TV. I explained my son is Autistic and relies on the TV for company. Chad understood that, we needed to handle the matter sensitively and asked the repairers to respond as quickly as possible to get the TV in working order. I received a call from Barry at ASK on behalf of Chad within 2 hours to say expect a call shortly to arrange the repair, Barry was extremely polite and reassuring. It has bedn an absolute pleasure to deal with both of these gentlemen today and a real pleasure to note that their aftershaves service is so exceptional.

So happy with my experience. Chad made sure my Rangemaster was delivered on time and it’s exactly what I wanted.

Absolutely incredible service. Chad and his colleague really looked after me. Purchased LG TV and Soundbar. Gave me the best advise, best spec and best deal. Honestly saved a fortune and felt valued and looked after. They even delivered by hand as I was located in the town centre. Always amazing, welcoming and genuine. Highly recommend.

Just customer service at its very best! We had an issue with a faulty TV that was only 5 months old and deemed “beyond economical repair” by the manufacturer. We assumed that the manufacturer would deal with this directly as it was under their warranty. However, they referred us back to the retailer, “ASK” within Daniel’s of Windsor. We dealt with Chad Pembroke who could not have been more helpful. He took all the details and promised to get back to us that day, asking us what would be an acceptable solution for us.We said that we would like a new TV, but a different make/ model from the original brand. He contacted us as promised the same day with an update and then regular daily e mails of the progress of the situation. We finally chose a replacement TV which was delivered to us 4 days from the day that we originally visited the store. Chad went out of his way to resolve the situation for us, and certainly went the extra mile. If we could leave a 10* review we would! Just fabulous service and excellent communication from start to finish. Happy customers!! Thank you!

I visited the store in Windsor to buy a tv! I was greeted by Chad who was most helpful. He demonstrated several makes and models and answered my many questions. The result was that I was able to pick the perfect TV.

We visited Daniel's Department Store yesterday as we were thinnking about buying a new TV. We are delighted to say that our new TV has been installed today and we are thrilled with it. The whole process was seamless, Chad who served us explained the options available and we chose the TV quite quickly. The TV was delivered and set up for us this afternoon and our old TV was taken away - service was excellent by all staff - thank you

📺 Excellent customer experience, from Luke (Supervisor) and Luke 2 - 🙏🏽 Both displayed fantastic passion for their products, knowledge, and flexibility with myself - Not an easy customer. 🚶🏾‍♂️I walked in speculatively to look at TVs, for my mother, and walked out with a brand new 50” Samsung from the clearance range. Luke (supervisor) answered my many questions on a selection of say 5 tvs, from the sound quality to the picture to the modern tech… Great patience on his part. 📺 Luke assured me that Ask Daniel is the cheapest option in the local area, much to my surprise (a quick google search showed me it is). Likewise for their sound products. I’ve since also searched Curry’s for TVs and found that the models at Ask are better priced - Luke and Luke even processed my warranty for me. 🚙 Collection was easy - round the back of Daniel, and Luke 2 handily delivered it to the exit and helped me place it safely in my car. 🚘 Same day I returned to swap the TV for a 55” Sony (my indecision). I called in advance and again Luke & Luke were so helpful, patiently preparing the new TV for when I arrived, and helping it to my car. They showed patience and flexibility when they needn’t have swapped the TV. All in all, I’ll be back for sure if I need a new TV or speakers some time soon. Thank you. 🤩

Customer service for online purchase is fantastic. I was trying to get a specific radio which is confusingly named by the manufacturer - looks almost identical to a different model. The people at ASK sent me pics from the warehouse to ensure I was getting the model I wanted. I can be a pedant at the best of times and that comes through even more when researching and purchasing hifi/electronic equipment. The team were very patient and professional in all our interactions and I got the radio I wanted too ( in the colour my wife wanted!). Great customer service. Recommended company