John Wilber

Getting into an accident can be very scary and I was certainly shaken up after mine. The anxiety that follows afterwards can also feel unbearable. I knew that I should call State Farm immediately, and I am so glad I did! I spent nearly 45 minutes talking to Sarah Audet who clearly understood and empathized with what I was going through. She not only patiently listened to every aspect of my accident, but also calmed my nerves by explaining all of the options I had available. She reminded me that this is why my family has been with State Farm for 3 decades. She went through my insurance coverage line by line, and boy am I glad that I had collision, comprehensive, towing, roadside assistance, and other benefits to my policy. I honestly didn't even know I had some of the features that she mentioned. More than the coverage, she asked so many genuine questions about how I was feeling, which helped calm my nerves. It made me feel great that somebody cared. This is the benefit of actually talking to a real life person instead of an automated computer. This experience is why I will remain with State Farm for the rest of my life.

Called for a quote a couple days ago. Woman who was helping me- super nice. We spent 20 min trying to get my quote. That’s where it ends. She was having computer issues and was supposed to call me back in 30 min. The whole day went by and I received no call, but did receive 2 very high quotes. I emailed back asking specifically for a quote for JUST my car. I emailed 3 times between Tuesday and Friday. No word back. And if you look at some other reviews, seems to be a pattern. Same thing happened to someone else 8 months ago. Guess I’ll be going elsewhere

Sarah and John have given us the upmost care while getting insurance for our new house, our old house and with our vehicles. They do everything in a smooth timely manner while excelling in being professional and friendly. The financial bottom line fit our expectations while affording us the coverages perfect for us. I would highly recommend them for 5 star service.

Do not and I mean DO NOT work with these people. Take your business and money to a different branch. They never answer their phones or respond to emails. They take discounts off without permission resulting your insurance to go up without them even notifying you and automatic payments being declined also resulting into additional money being owed. I had my steer clear discount removed without my consent and never put back on even after weeks-months of calling and having statefarm representatives from customer service attempting to call and email. Finally Sarah sent me the form to which I signed and emailed back and STILL nothing and it’s been MONTHS now. Im switching to a different branch. I even reached out to Anthony for the problem to be resolved and it never was. Run and don’t look back. They want all the money they can get.

Sarah A in the office is just amazing. Love talking with her. This office is always pleasant to deal with. They jump on top of any issues you may be having and fix them right away. There is no “passing the buck” with this insurance office.

I recently had the pleasure of visiting the Office, and I must say that my experience exceeded all expectations. From the moment I walked through the doors, I was greeted with warm smiles and a genuine desire to assist me with my insurance needs.

I had a wonderful experience with Sarah Audet at John Wilber's State Farm office about a claim. She is patient, considerate and efficient. I appreciate her help and feel very comfortable with the process.