Meadow House Bed and Breakfast

STAY AWAY!! This place is unorganised and will most likely leave you without a place to stay. Had some family visiting from overseas and they booked a room for 4 people in January to stay on Burwell in May. They were told via email to pay upon arrival. They emailed again two weeks before their stay to reconfirm, and the woman said that she would not be able to house them due to the races. I called up and told the woman that they reserved this room in January. She then said that they could stay in one of their apartments in Burwell. I asked for a confirmation email and was told " I don't know how you think we are but that is too high tech for us" even though they emailed prior to this. Upon physically checking Hilary said that the apartment was being rented and stated that i had emailed and said we no longer wanted it. I never sent that email, and i also questioned that they said email was to high tech for them. Hilary then went on to tell me that I cannot be upset with her because she is an old lady. The rooms were deplorable and I have seen better customer service in a POW camp than this place. All in All i would avoid at all costs unless you live for headaches and frustration. This is not a well organised business and they take no responsibility when screwing people over.

Please do not stay at any of these properties. We rented Garden Cottage when we turned up the place was filthy, taps didn’t work, shower did not work, hair everywhere and a bed in the dining room. We like others had massive problems getting our money back. The company is affiliated to no one. We visited the bed and breakfast to try and find the owner it was scary and eerie! The owner call me a scammer, liar and a serial cheat. Accusing me of ripping of people like her for a living. Sadly the people who own this are too old to manage and they have lost touch! I am going to try and contact the relevant authorities to tray and get this place and their other houses shut down. PLEASE read reviews STAY AWAY!

I work in Newmarket and stay here on a regular basis from April to November. I have stayed in just about every room available and have always found them to be clean and comfortable. Nothing has ever been too much trouble for Hilary and Brian, and I like the flexibility of not being tied down to times as sometimes I don't come back until around 1 am because of work commitments, and when I am concerned about disturbing people I am always told not to worry I won't. It is a gem of a find for me as I can chill out in comfort after a hard and long day at work. Location is also very peaceful with a huge garden to sit in on a nice evening, and there are shops and a pub within easy walking distance. Some reviews are saying it is outdated and in need of refurbishment but to me it's perfect for my needs and far more comfortable and peaceful than any Travelodge or premier inn I have stayed in while also being affordable.

Just to add , they always ask for cash , yes are you paying cash , if so I can do it for less says Hilary lol . Now I wonder what the books look like lol as they clearly do not declare correctly what they take ! There an established guest house apparently , so why ask for cash prior turning up , it should be an option not a request every time . As I say , how unprofessional , something that needs to be relayed to the inland revenue because now after speaking to other former guests , it's obvious the cash gets lost because no one sighs for anything lol , and we're not talking pocket change here are we Hilary ? You'll get what you deserve I hope because no lies have been told here , let's get this place looked at !!!!

We were a group of 6 going to Newmarket for the afternoon. We arrived to a tepid welcome with “How many of you are there and how many rooms do you want?” Strange as we had already pre-booked so they should have been expecting us. |We were shown to our respective rooms by Brian which we found a bit confusing as it was really a case of pick a room. |As a group we found the outlay of the rooms a little odd, outdated and over-furnished, like we had arrived in a nursing home. |Our room was actually 2 rooms on the first floor, as we entered there was a single bed, chair and a table with kettle. Through there we entered the main room where we found a further 3 single beds (2 pushed together - not the double that had been booked), another 2 tables, 2 chairs and what appeared to be 2 two-tier medical trolleys - one with the television on and the other with coffee making facilities. Milk would have been preferable to Coffeemate, so I decided to skip that. |The room was cluttered, way too much furniture and personal items. The large washstand in the bedroom was a puzzle as there was an adequate wash basin in the en-suite and it was just more unnecessary clutter. The room wasn’t as clean as I would have liked, carpets old and not particularly clean, furniture does not appear to have been moved for vacuuming, dirty headboards and a half eaten box of Pringles left on the shelf from the previous occupants I presume. The messages posted around the bedroom and en-suite were patronising and need removing, but we were just literally going to sleep there. (I use the term “sleep” loosely).|The beds were uncomfortable, resembling a foam roller at the fairground. If you ventured too close to the edge the mattress gave way and you simply rolled off the bed and onto the floor or into the gap between the 2 singles. |The bathroom was a bit dated but cleanliness was passable and the temperature of the electric shower was a bit inconsistent. |However, breakfast the following morning was good. Brian was happy to chat and keen to please as he took our orders and the breakfast was cooked perfectly. There was plenty of toast and hot water for coffee/tea making but I did miss some mushrooms with my breakfast. |It’s a shame because with a little care, bit of a declutter and attention to detail, this could be a really great property with a huge amount of potential. |I rated this a three based on the fact that we only paid £45 each for bed and breakfast, so although it was not the best B&B we’ve used it wasn’t the worst.

After a weekend at Meadow House, in many important areas the establishment was way below acceptable standards.|The owners came across as unwelcoming and surly, some of our group being harassed for payment as soon as we arrived.|Secondly, much was lacking in terms of the property's cleanliness - both un the rooms and communal areas ( dirty ashtrays and tablecloths, just two examples).|Rooms were poorly provided for - a lack of hangers or hanging space, no adequate soap or towels for a shower.|Loose flagstones in the forecourt area made for hazards and accidents just waiting to happen, especially for older or disabled guests. Those was my chief criticism of Meadow House, as I almost fell on more than one occasion.|On the plus side, the breakfasts were good and serving staff friendly and helpful, so if you can ignore all the earlier issues, then this guesthouse may be for you. The rest of you, I would advise yo stay away!.

If you seek out and appreciate, instant coffee, coffee mate, clutter, soft mattresses, rude hosts, dated decor,neglect and a low fibre high carbohydrate breakfast. Then this is just the place for you.|We stayed 2 nights but were so close to leaving after the first! Breakfast was busy and we won't the only ones raising our eyebrows!!

My Wife and i booked a ground floor double for two nights.||We arrived on Tuesday 27th July 2021 at midday but after seeing the double we quickly decided that the standard of cleanness was far below what we were expecting. In this context we can identify with some of the comments of the previous Trip Advisor SueL in June 2021.||We decided therefore not to stay but as Mrs Marsh said that they had cleaned and reserved the room our visit i felt obliged to pay them one nights stay.