NGN Communications

I've used several managed mobile partners in the past and NGN are by far the best. They get great rates with the networks and provide a fantastic service, with a very responsive support team. I have quarterly catch-ups with our excellent Account Manager, Ibby, and can rely on his immediate support in the rare event we have any technical or billing issues. In 4 years I have yet to escalate a single support ticket to him, which speaks volumes. I highly recommend NGN to any business needing a new mobile partner.

As a business with 6 offices around the UK we selected NGN as our new telephony partner during our transformation from a very desk based environment to a more mobile oriented strategy. As someone who has undertaken a number of supplier, system and number range moves over many years I can say that NGN's service and support was second to none. We received excellent advice during the set up of new contracts which both saved us money and improved service. Porting was faultless and well communicated. Our ongoing relationship with NGN has only improved as they consistently offer an excellent service and look to how they can serve us better. I would be happy to act as a reference customer at any time.

We have just transferred our UK mobile phone contracts to NGN Communications and the whole process has been handled extremely well and professionally by them. Their customer service is excellent and I look forward to working with them over the next 2 years. Working with NGN communications feels more like a partnership.

We are approaching a year working with NGN and we are pleased with the service. All the planning was done professionally and no issues occurred moving from our previous provider. They have some of the friendliest staff around who are always happy to help. We would recommend speaking to NGN to any IT team out there managing their own phones/Data cards or getting frustrated with their current provider.

We have been using NGN for nearly 2 years now and cannot fault them or their service. After having direct contracts for many years we moved to NGN due to customer services issues and NGN has been a breath of fresh air. We can easily say it was the right decision and wish that we had moved sooner. We are extremely happy with the service they provide and their attitude to any problems that have arisen. They have provided us everything that promised and more.

I have been a customer of NGN for a little over 2 years now after seeing telecom management within the business become too large to maintain within our IT team. In the last 18 years of managing IT environments, I am still yet to have met another supplier whom shows the same dedication to delivering Grade A customer service, is always willing to listen and if required change their approach or simply go above & beyond what is required of them, as I have with NGN. NGN excel at proving a fast, efficient and correct service in an industry which has a reputation for providing poor customer service. Thank you for taking a large burden from my shoulders and ensuring the service you supply runs efficiently, smoothly, quickly and most importantly without issue. I truly value the support you provide me and my team.

We are now approaching our renewal stage with NGN. We were contacted by networks directly but due to NGN amazing Roaming rates we are staying with them. They are simply unbeatable. Combine that with friendly and amazing customer service and response times worthy or any decent company and you have a winning combination. Highly recommended.

We have been with NGN for 1 year now and they are one of the best suppliers/partners that I have had the pleasure to work with. Previously we were struggling with the support and administration of 100's mobiles across 8 different contracts/networks. From the initial conversation with them when we were looking for a new mobile communications supplier to help us with our challenges NGN listened and came up with a great proposal that not only would slash our charges drastically through reduced line rental but also cost effective ways to manage and mitigate our common overspend. The approach to the project was refreshing and they were willing to work at our pace rather than wanting everything done at once. On the rare occasion we need to contact the support team for issues, the team is great, friendly and good communication. They even reach out to our users directly to resolve issues. Other than that the only contact is really for general questions, advise and a catch-up/review. We have 1 more large phone contract up for renewal soon which is direct with a network and I can honestly say I am looking forward to migrating all those connection to NGN and finally having everything under "one roof".